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Stefan Iwanchuk has extensive work experience in customer experience management and business development. Stefan is currently the Director of Customer Experience, NA at Gates Corporation. Prior to this, they worked at Feals as the Director of Customer Experience, where they transformed the startup culture into an efficient call-center operation and improved customer satisfaction and NPS scores. Stefan also served as a Customer Experience Consultant at Feals, where they developed and implemented a quality assurance process and provided performance coaching. Stefan also has experience as a Member of the Board of Directors at GBM6, where they provided business development and strategy consulting, and as a Campus Operations Manager and Student Services Manager at University of Phoenix, where they managed teams, improved student retention rates, and provided world-class customer service. Additionally, Stefan worked as an Enrollment Manager and Senior Academic Advisor at University of Phoenix earlier in their career.

Stefan Iwanchuk completed a Bachelor of Arts (B.A.) degree in Journalism and Art History from Arizona State University between 2000 and 2004. Stefan then pursued a Master of Business Administration (MBA) from the University of Phoenix from 2005 to 2007. Additionally, they attended Bedford High School, although the specific dates and field of study are unknown.