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Shonda Scarborough is an experienced customer service professional with a diverse background in sales and management. Currently serving as a Customer Service Representative at J.M. Grimstad Inc. since March 2021, Shonda demonstrates a strong ability to troubleshoot customer issues and respond to inquiries effectively. Prior to this role, Shonda spent nearly 15 years at Dynatect Manufacturing, Inc. providing customer support and resolving issues. Early experience includes working as a Wine Sales Representative at New World Wine Company and a Subscription Manager at The Onion - Decider, where customer inquiries and financial management were key responsibilities. Shonda began a career in retail management as Store Manager at Sam Goody, successfully overseeing staff and operations. Educationally, Shonda attended Milwaukee Area Technical College and the University of Wisconsin-Milwaukee.