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Rose Ann Thomson has extensive experience in various leadership roles in the financial and customer service industry, most recently as the Investments and pensions complaints Team Leader at BDO UK LLP. Prior to this, Rose Ann served as a Team Performance Leader at the Department for Work and Pensions (DWP), Business banking financial assistance at HAZELL CARR (AT) SERVICES LIMITED, Team Manager at go-centric, Team Leader and Case Handler at Momenta Operations, and Team Manager at First Data Corporation. Rose Ann also has experience in quality control at Virgin Media.