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Sterling Parker's work experience includes various roles in the IT and customer service fields. Sterling began their career at Continental Airlines as an International Customer Service Representative from July 2001 to April 2005. Sterling then worked at Harland Clarke as a Team Supervisor from April 2003 to April 2005. From April 2005 to August 2009, they served as a Systems Administrator at Bach Corporation. Sterling then transitioned to Vangent, Inc. as an IT Manager from August 2009 to August 2010. Sterling joined iTOK in August 2010 as a Tier 3 Technical Support Manager before moving to Ivanti. At Ivanti, they held various positions, starting as a Senior Technical Support Engineer from August 2011 to August 2013. Sterling then served as a Product Support Engineer from August 2013 to August 2014 and as a Technical Support Manager from August 2014 to January 2016. Sterling was promoted to Senior Technical Support Manager from January 2016 to August 2016 and later became a Product Support Manager from August 2016 to May 2017. Sterling then took on the role of Director of Support - EMEA from May 2017 to May 2020, followed by Director of Support - Americas from May 2020 to March 2021. Sterling further advanced within the company as the Senior Director of Support - Global from March 2021 to April 2022, Vice President Global Technical Support from April 2022 to August 2023, and currently serves as the SVP Global Technical Support at Ivanti starting in August 2023.

Sterling Parker attended the University of Phoenix from 2006 to 2009, where they obtained a Bachelor of Business Administration (BBA) degree in Finance, General. In addition to their degree, they have obtained several certifications including "Executive Influence" from LinkedIn in September 2021 and "SF-86 Secret Clearance with eQIP" from the United States Govt Ofcs in September 2010. Sterling also holds certifications from CompTIA, including Network+ and Security+, although the specific dates of obtaining these certifications are not provided.