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Juan Jose Lopez currently serves as the COO and SVP of Operations at Iterum Connections since November 2019, following a robust career at Alorica from September 2009 to November 2019, where roles included Operations Director overseeing six countries and 3,500 FTEs. Responsibilities encompassed performance management, process standardization, leadership development, and financial oversight. Juan Jose Lopez's academic credentials include a Diploma of Education in Business Administration from Harvard Business School Executive Education (2022) and a Bachelor's degree in Business Administration from ESI School of Management (2020). Additionally, education was obtained at Universidad de San Carlos de Guatemala (2008-2013).