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Lindsay Barrett is a Technical Support Manager at Iterable since February 2023, bringing extensive experience in technical support and team leadership. Previously, Lindsay served as the Tier 2 Technical Support Team Lead at Guesty, managing a global support team and enhancing API integration support. Notable achievements include revamping training for new hires and implementing data-driven initiatives that consistently met service level agreements and high customer satisfaction scores. Earlier roles included Technical Support Team Lead and Representative at MyVR, where operational improvements and process development were pivotal, and Technical Support Engineer at Coupa Software, providing support for large-scale corporate clients. Lindsay's career began at Girl Scouts of the Sierra Nevada, excelling in development and communications. Educational credentials include a Bachelor's degree in Graphic Design and Communications from Carson-Newman University and completion of a Web Development Bootcamp.