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Luca Carraro is a seasoned professional currently serving as a Customer Success Manager at Emplate since March 2022, focusing on enhancing customer experiences within shopping malls. Prior experience includes roles as Customer Success Manager and Account Manager at Omnidea S.r.l., where responsibilities included managing client portfolios and overseeing the entire sales cycle. Luca has also taught English across various age groups and proficiency levels at institutions such as British Institutes Padova and TLS-Top Language School, delivering both general and business English classes and preparing students for Cambridge exams. Previous positions include business management with Idrobase Group, working as an interpreter and translator, and early career internships. Luca holds degrees in Chinese Language from Università Ca'​ Foscari Venezia and CELTA from the University of Cambridge, along with diverse educational experiences including time at Capital Normal University and AFS Intercultural Programs.