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Jan Konieczny is an experienced Service Desk Lead currently at ITELENCE since April 2023, previously serving as Service Desk Process Lead at UST Global from June 2020 to March 2023, where responsibilities included managing teams across multiple countries, overseeing service desk operations, and handling various customer issues. Prior experience includes roles such as Team Leader at Cognizant, managing Content Moderators and Quality Analysts, and Team Manager at Atos, focusing on workforce management and operational goals. Jan also began a career as a 1st Line Engineer, providing support to international customers. Jan holds a Bachelor's degree in Germanic Languages, Literatures, and Linguistics from PWSZ in Wałcz, earned between 2012 and 2013.