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Ihab Hussein is a seasoned professional in the field of operations and customer experience, currently serving as the Regional Director at CyberNet AI since January 2024, focusing on AI training and development. Since September 2020, Ihab has held the position of Director of Operations at Ability Contact Center, where responsibilities include managing client relationships and overseeing operational functions. Additionally, Ihab has been a Customer Experience Consultant at Saudi Flay since January 2018 and has worked with ECCO Outsourcing since December 2003 as a Call Center Manager, managing a significant team and ensuring performance meets established KPIs. Prior experience includes various roles at Vodafone Egypt, spanning from 2006 to 2008, with a focus on team leadership and quality assurance. Ihab's educational background includes a Bachelor's degree in Accounting from Cairo University and various certifications in relationship management and outsourcing standards.