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Rick Forno has extensive experience in customer service and credit management, currently serving as Credit Manager at ISG Transportation Inc. since December 2013, focusing on credit review and analysis for accounts. Previously, Rick held various roles at 407 ETR, including Senior Customer Advocate and Dispute Administrator, where responsibilities included handling escalated customer issues and managing disputes in accordance with legislative requirements. Rick's earlier career included positions at CIBC, contributing to strong foundational skills in customer care. Educationally, Rick holds an Associate’s Degree in Project Management from Humber College and has a background in Liberal Arts from York University.