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Erin Kumar is a seasoned Customer Success Manager with a robust background in driving customer engagement and change management across organizations. Currently serving at Ironclad since March 2022, Erin previously held customer success roles at Canvas and GoodTime.io, managing significant client portfolios that included both startup unicorns and publicly traded companies. Experience also includes recruitment roles at Salesforce and MuleSoft, where Erin earned recognition for high-volume interview scheduling and positive candidate feedback. Additionally, Erin has led events and digital marketing initiatives at Apcera, significantly increasing ROI while reducing advertising costs. Educational qualifications include a Bachelor of Business Administration in Human Resource Management and General Business from Boise State University, along with studies at Central Washington University and Università degli Studi di Torino.