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Daniel Urra has extensive experience in the field of IP telephony, voice engineering, and collaboration. Daniel has worked in various roles such as Senior Voice Engineer at IPFone, Microsoft Teams Voice Engineer at UC365 Consulting, and Global Cisco Services Engineer at EY. Daniel'sresponsibilities have included the implementation and support of Cisco's IPT solutions, configuration and migration of SIP trunks, creation of voice routing policies, and management of MS Teams voice. Daniel also has experience in web development and field engineering for IP telephony.

Daniel Urra has received education and certification in various aspects of management and information technology. In 2010, they received a degree in ITIL v3 from the Information Technology Infrastructure Library (ITIL) and a PMP degree in project management from the Project Manager Professional (PMP).

In addition to their academic background, they have also received several certifications from various institutions, including LinkedIn, Microsoft, Lynda.com, and Cisco. The certificates they received include LinkedIn Premium Quick Tips, MS-720: Microsoft Teams Voice Engineer, Google Analytics Essential Training, Taxes for Small Business, Microsoft 365 Certified: Teams Administrator Associate, Microsoft 365 Certified: Teams Support Engineer Specialty, Cisco Certified Internetwork Expert Collaboration (CCIE-C), Cisco Certified Network Professional Voice (CCNP), and Cisco Certified Network Associate Voice (CCNA).