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Joel Kennedy has a diverse work experience spanning over several years. Joel currently holds the position of Senior Customer Success Manager at InvoiceCloud, Inc. from April 2022. Prior to this, Joel worked as a Quality Manager at Richardson Cooling Packages (RCP) starting from April 2021 until April 2022. In early 2021, they worked as a Licensed Agent, specializing in Life and Fixed Annuities, Accident, and Health Insurance. Joel has an extensive background at Continuum Managed Services, where they held various positions including Senior Director and Director of Partner Success from 2014 to 2021. Joel also served as the Assistant Director of Technical Account Management and a Senior Technical Account Manager. Preceding their time at Continuum, Joel worked as a Technical Account Manager at Zenith Infotech from 2006 to 2011. Joel began their career as a Sr. Analyst at Computer Consultant Team in 2005. Joel's early work experience includes a Maintenance Technician role at Honeywell, where they acquired strong problem-solving skills and expertise in industrial machinery maintenance from 1991 to 2004.

Joel Kennedy has a degree in Computer Networking Specialist from DCI Career Institute. In addition to their degree, they have obtained several certifications. These certifications include an Executive Certificate in Channel Management from CompTIA, obtained in January 2016, and a Continuum Certified IT Expert certification from Continuum Managed Services, obtained in June 2013. Joel also holds certifications in A+, Network+, and Server+, all from CompTIA, although the specific dates of obtaining these certifications are not provided.