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Joe Salerno is an experienced professional in customer experience management and insights, currently serving as Group Manager for Customer Experience Management at Intuit since April 2024. Prior to this role, Joe was Senior Voice of the Customer Leader at Chameleon Collective, where responsibilities included developing CX strategies and conducting stakeholder research for financial services clients. Joe's tenure at Visa spanned over a decade, during which time Joe held multiple leadership roles, including Senior Director of Client Insights, where initiatives significantly enhanced understanding of customer needs. Earlier experience includes strategic consulting at Protiviti and leading research at Tragon Corporation for major brands. Joe holds an MBA from Santa Clara University and a BA in Design Studies from San Jose State University.