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Hugo Shen has been working in the industry since 2010. Hugo started as a Country Sales Manager for Sunward Intelligent Equipment Co., Ltd., providing direct sales service to European customers, taking care of after sales service and sub-branch management. In 2016, they joined Alibaba.com as a Senior Sales Account Manager, providing professional consulting services to Chinese Suppliers and helping them with trading platform building, logistics, customs declaration and clearance, tax refound, and financing. In 2017, they became Marketing Manager for Anantara Vacation Club. Most recently, in 2020, they were appointed Head of Brands Buying Operation and BD Manager for IntraMirror.

Hugo Shen attended Zhejiang University of Finance & Economics from 2006 to 2010, where they obtained a Bachelor's Degree in English Language and Literature/Letters.