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Jonathan Piloquet currently serves as the Senior Manager of Scale Customer Success at Intercom, leading a global team focused on innovative customer success strategies. Previously, Jonathan held several senior roles at Slack, including Senior Manager for Scale & Digital Customer Success in EMEA, where responsibilities included managing teams dedicated to customer engagement and portfolio excellence. Prior roles included Enterprise Customer Success Manager at Slack, Customer Success Manager at LinkedIn, and Change Consultant at Capgemini Technology Services. Jonathan's early career involved positions in project coordination and HR assistance at Veolia. Jonathan holds a Master’s degree from TBS Education and has furthered studies in management within high-tech environments through INSA Toulouse.