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James Hughes is a Quality Assurance Officer at Interactive Investor since August 2020, responsible for ensuring quality standards in the Customer Service and Complaints Department. Previous roles at Interactive Investor include Tier 3 Customer Service Representative, where James provided support for UK and International trades, and assisted in Quality Assurance from May to October 2021. Prior to this, James worked at Kaboodle from August 2015 to June 2020, serving in various roles such as Client Accounts Assistant and Senior Customer Service Advisor, managing client communications and supporting event operations. James also has experience as a Travel Advisor at Thomas Cook from October 2013 to June 2015, specializing in holiday planning and customer satisfaction. James holds a Bachelor's degree in Event Management from the University of South Wales, completed in 2013.