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John Leonard has a diverse work experience in various roles and industries. John spent six years as the Director of Operations / Training / Quality / UAT at Interactions Corporation, where they managed a complex call center environment and developed a high-performing Content Development team. Prior to that, they were the Senior Director of Administration, Online at ITT Educational Services, Inc. for five years, where they managed the P&L for the Online Division and implemented communication plans. Before that, they worked at Direct Brands Inc. as a Director, where they designed and implemented strategic courses for multiple operations departments and managed resources and vendor relationships. John also worked as a Project Manager and Project Coordinator at Capital One, where they managed complex projects and trained new project managers. Overall, John Leonard has a strong background in operations, training, communications, and project management.

John Leonard earned a Bachelor of Science (B.S.) degree in Marketing from Florida State University, where they attended from 1992 to 1996. Additionally, they received a Masters Certificate in Project Management from George Washington University (ESI). Specific dates for this certification were not provided.