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Santiago R. has a diverse work experience spanning over several years. Santiago started their career as an Analyst in Internal Auditing at Bancolombia in 2004, where they were responsible for conducting internal audit tests and monitoring business processes. Santiago also developed applications using tools like Excel and Visual Basic.

In 2007, Santiago joined Nexos Software as a Senior Programmer and Application Developer. During their time there, they focused on developing and maintaining applications on AS/400 and Windows platforms. Santiago also provided IT consulting services and managed various technology projects.

In 2014, Santiago returned to Bancolombia as an IT Development Analyst III. In this role, they were involved in the development and maintenance of applications on AS/400 and Windows platforms. Santiago also engaged in IT certification processes, IT quality processes, and provided support to end-users.

Santiago moved to Southwest Airlines in 2015, where they worked as a Project Business Analyst. Santiago'sresponsibilities included gathering business needs from customers and stakeholders for the Revenue Management project. Santiago led the business needs using Scrum (agile methodology), monitored the performance of the solution team, and provided project status updates to customers. Santiago also prioritized the backlog project and collaborated with customers.

After completing the Southwest Airlines project, Santiago joined Globant in 2015 as a Business Analyst. Santiago'stenure lasted until 2016, and during this time, they gained a strong understanding of revenue management concepts and made significant changes to legacy components.

In 2016, Santiago joined Tata Consultancy Services as a Banking Business Consultant. Santiago worked with the company until 2020 and focused on providing consultancy services in the banking industry.

Santiago's most recent position is as a Business Requirements Analyst at Overactive, starting in 2021. The specific details of this role are not provided.

Santiago R.'s education history includes attending Universidad de Medellín from 2001 to 2006, where they pursued a degree in Gerencial de sistemas de información y comunicación. Santiago'sfield of study was Informática y comunicaciones, general.