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Shaheen Hemmatpour has a diverse background in IT support and security, with experience working at companies like Interact Contact Centres, DWF, IRIS Software, PropertyPro, and Zenos IT Training. They have held titles such as Information Security Lead, Application Platform Engineer, 2nd Line Service Desk Analyst, Service Desk Analyst, First Line Support, and Remote Desktop Support Engineer. Shaheen Hemmatpour's expertise ranges from managing small networks to providing first line support for payroll software and bespoke software across various platforms. They started their IT journey as an IT apprentice after completing their education at Hawkley Hall High School.