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Tiago Fontoura is a seasoned IT professional with extensive experience spanning over two decades. Since May 2010, Tiago has been serving as the IT Manager, Security Officer, and Data Protection Officer at Hoepers S/A, where responsibilities include managing and structuring IT operations following industry best practices such as ITIL and COBIT. Previous roles include IT Coordinator at Grupo Meta and IT Analyst at Unigel, emphasizing infrastructure and operations management. Tiago has also contributed as a university professor and carries multiple postgraduate degrees in Digital Law and Data Protection, Business Administration with a focus on Information Security, and IT Management. The educational background includes studies at prestigious institutions such as GRAN and Pontifícia Universidade Católica do Rio Grande do Sul.