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Kerrie Grace has extensive experience in the contact center industry. Kerrie currently holds the position of Head of People & Performance at Interact Contact Centres, where Kerrie oversees the day to day operations of the contact centre with a strong focus on sales performance and consumer experience. Prior to this, Kerrie worked at BPS Contact Centre Services, where Kerrie held various roles such as Operations Manager, Sales Manager, Team Leader, and B2B Sales Executive.