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Monica Mazzali is a seasoned professional in customer success and business development, currently serving as a Senior Customer Success Manager for EMEA at Intelex Technologies ULC since June 2019. Monica has a strong track record of building lasting relationships to enhance customer satisfaction and ROI from Intelex software. Prior experience includes roles as an IT Conferences Sales Executive at Gartner, where the focus was on advising top IT leaders, and as an Account Manager for Southern Europe at Keypoint Intelligence, responsible for managing accounts and growing the customer base. Monica's career also includes experience as a Business Development Manager and Research Analyst at Buyers Laboratory, as well as an Export Assistant at Zechini. Academic credentials include a Master's program in International Business from Università Cattolica del Sacro Cuore and a Graduate Diploma in Economics from SOAS University of London.