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Stephen Yap has extensive work experience in the research and market analysis field. Stephen currently serves as the Research Director at CCMA and as the Director at Jam!Research. Prior to these roles, Stephen held the position of Director at Intuit Research from 2019 to 2020.

Before joining Intuit Research, Stephen worked at Ipsos MORI for several years. Stephen occupied various roles, including Head of VoC Programmes, where they led the Voice of Customer practice and served on the Ipsos Customer Experience Service Line Board. Stephen also held the position of Head of MarketQuest, overseeing a team of 25 researchers and serving on the Ipsos Global MarketQuest Board.

Stephen's career began at Kantar TNS, where they served as the Global Account Director & Group Director from 2001 to 2012. Their responsibilities included overseeing a technology and media oriented portfolio, leading brand-tracking programs, and managing a major technology client.

Prior to their time at Kantar TNS, Stephen worked as the Director of Communications at Interactive Audience Measurement Asia (iamasia) and as an Associate Director at Ogilvy. Stephen started their career as a Senior Account Executive at Ketchum Public Relations.

Overall, Stephen Yap has a strong background in research, market analysis, and client management, with experience in various leadership positions throughout their career.

Stephen Yap holds a Master of Arts degree in Communication from Washington State University. Prior to this, they obtained a Bachelor of Arts degree in English Literature and Philosophy from The University of Sheffield.