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Joe Dermenjian serves as the VP of Customer Experience at Instrumental Inc., where the focus is on delivering AI-powered solutions for defect discovery and failure analysis. Previously, Joe held positions including Director of Account Management at ParkourSC and Head of Account Management at Elementum, enhancing supply chain visibility and insights. A retired Colonel from the US Army, Joe brings extensive leadership experience, having also worked in various roles such as Account Manager at [24]7 Inc. and Customer Engagement Manager at Microsoft. Joe's educational background includes a Master of Science in Computer Information Systems from Boston University, a Master's in Strategic Studies from The United States Army War College, and a Bachelor of Science in Mechanical Engineering from San Jose State University.