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Patrick Balbierz has extensive experience in customer experience and risk management, currently serving as Director of Customer Experience - Shopper Support and previously as Director of Trust and Safety at Instacart since November 2018. Prior roles include Lead Intelligence Analyst at PINKERTON, managing a team in delivering threat briefs and tactical intelligence, and General Manager/Beverage Director at Moonshine Modern Supper Club, overseeing operations and staff. Academic achievements include a Master's Degree in International Relations and Foreign Affairs from Seton Hall University and dual Bachelor’s degrees in History from California State University-Fullerton. Patrick's diverse background encompasses editorial roles in various journals and direct involvement in a prominent international conference, showcasing a blend of analytical, operational, and leadership skills.