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Joyce Nakano has a diverse work experience in customer success and management roles. Joyce started their career in 2013 as an Assistant Regional Manager/Franchise Manager at Advanced Fresh Concepts Franchise Corporation, where they worked until 2018. In 2019, they joined CI Radar as an Implementation Team Lead and Customer Success Manager, focusing on implementing customer data imports, conducting training sessions, and increasing annual recurring revenue. In 2020, they joined ServiceTitan as a Customer Success Manager, and later became a Senior Customer Success Manager in 2022. Their responsibilities at ServiceTitan included building and maintaining relationships with customers, analyzing user engagement and retention using Salesforce and Gainsight, managing escalations, collaborating with different departments, and onboarding new hires. Currently, Joyce Nakano is working at Gainsight as a Customer Success Manager.

Joyce Nakano obtained a Bachelor of Business Administration (BBA) degree in Finance, General from the University of North Georgia - Mike Cottrell College of Business in 2016. In May 2022, they also received a certification as a Customer Success Manager Certified Professional from Gainsight.