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Robert Ross has a vast experience in the telecommunications industry, starting from their time at Innovatia as a Backbone Engineer specializing in Avaya support. Robert then moved on to Genesys, where Robert worked in Staff Technical Support, handling various technical aspects such as Genesys Framework, Pulse, and Stat Server. Currently, Robert works at Inoria as a Contact Center Solutions Integrator, specifically focusing on Genesys Cloud CX. Robert's expertise includes customer site visits, account specialist duties, and mentoring new hires. Their educational background includes a degree in CTI and certifications in A+, Networking, and PC Repair/Networking.