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Melissa Ulrikson has a strong background in customer support and software troubleshooting. Their most recent role was as a Customer Care Support Specialist at Innovative Systems, where they provided accurate and efficient support to customers, documented troubleshooting processes, and updated training materials. Prior to that, they worked at InEight as a Customer Product Support representative, resolving client issues and escalating complex problems for further analysis. Melissa also has extensive experience as a Software Support Specialist at CHR Solutions, where they provided expertise and support to clients, performed quality assurance testing, and served as a liaison for international staff members.

Melissa Ulrikson earned their Bachelor's degree in Management Information Systems, General from Huron University from 1997 to 2000.