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Madhur B. has work experience in the customer experience field. They worked at Nua from October 2017 to February 2018, and then returned to Nua in September 2018. Prior to that, Madhur worked at IBM India Private Limited as a System Administrator from May 2008 to February 2010.

Madhur B. completed a Bachelor's degree in Electrical and Electronics Engineering from Ramaiah Institute Of Technology from 2003 to 2007. In 2015 to 2016, Madhur attended San Diego Mesa College, studying Web Design and Computer Science. Additionally, Madhur obtained several certifications, including "Windows Server 2012 Active Directory: Management and Implementation," "Windows Server 2012: Configure Basic Microsoft Services," "Windows Server 2012: Install, Configure, and Administer Active Directory," "Windows Server 2012: Installation and Configuration," "Writing Articles" from LinkedIn in May 2017, and has completed online courses such as "Beginner's Guide to Irrationality (Behavioral Economics)" and "Introduction to Marketing" from Coursera.