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Usman Ghumman is a Senior Support Coordinator at Innovative Pvt Ltd since April 2022, overseeing a team of over 30 Field Engineers and the Operations Team while ensuring timely resolution of complaints related to Banking ATMs and Cash Sorting Machines. Responsibilities include managing complaint tickets through the Open Source Ticket Request System and liaising with corporate clients for effective problem-solving. Additionally, Usman is involved in software deployments across regions, conducting analytical reporting, and ensuring compliance with defined targets. Prior to this role, Usman served as an Application Engineer at Catkin Engineering Sales and Services from July 2019 to April 2022. Usman holds a degree from Capital University of Science and Technology, Islamabad, obtained between 2015 and 2019.