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Doug Hymel has extensive experience in IT service management and consulting. Doug currently works as a Program Manager at Infocenter since 2021. Prior to this, they were employed at Omnitracs as an ITSM Manager from 2018 to 2021, where they led the establishment of an ITSM practice using the ServiceNow platform. Doug successfully completed the project ahead of schedule and under budget, implementing processes such as Incident, Problem, Change, Request, Knowledge, and Configuration Management. Doug also developed a services catalog and critical events dashboard for IT operational transparency.

Before joining Omnitracs, Doug worked at Southwest Airlines as a Senior Analyst in the Service Management team from May 2018 to December 2018. In this role, they provided operational support for Configuration Management, Request Management, and Service Transition using the ServiceNow platform.

From 2006 to 2017, Doug worked at Maryville Technologies as a Service Management Consultant. Doug delivered ITSM-related services to clients across various industries and sizes, including business analysis, process assessments and design, ITSM strategy and roadmaps, and process implementation support. Doug also served as a Project Manager when required.

Earlier in their career, Doug held positions at RadioShack as Director of IT Asset Services & Support from 2003 to 2006, and at Comdisco, Inc. as a Managing Consultant/Project Manager from 1998 to 2003. In these roles, they focused on IT asset management, achieving control over the asset environment and demonstrating cost avoidance.

Doug began their career in consulting at PwC as a Senior Project Consultant from 1997 to 1998. Doug gained valuable knowledge and experience in project planning and implementation within the insurance industry.

Overall, Doug Hymel has a strong track record in IT service management, IT asset management, and consulting, with a focus on process design, implementation, and organizational change management.

Doug Hymel earned their Bachelor's degree in Psychology/Management from The University of Texas at Austin, where they studied from 1978 to 1981. In addition to their degree, Doug has obtained several certifications including Change Integration in Action I & II from PwC, ITIL V3 from Exin, and Knowledge Centered Support (KCS) from HDI. The specific months and years of obtaining these certifications were not provided.