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Sarah S. is an experienced professional currently serving as an SMS Compliance & Operations Specialist at Infobip, where responsibilities began in November 2024. Prior experience includes various roles at Solutions by Text from September 2020 to November 2024, including Product Operations Analyst, Compliance Coordinator, Senior Client Services Representative, and Client Services Consultant. Previously, Sarah worked at CenterPoint Energy from November 2015 to July 2020 as an Associate Customer Service, supporting over 30 clients daily and promoting products to meet sales goals. Earlier experience at TELUS International Central America spanned from January 2009 to July 2015, with roles such as Operations Manager, Online Support Analyst/Chat Supervisor, and QA Supervisor, managing teams and enhancing service delivery. Sarah is pursuing a Bachelor of Science degree in Data Management/Data Analytics at Western Governors University, expected to complete in January 2025, and holds an Associate of Arts and Sciences degree in Information Technology from San Jacinto College.