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James Bell is a Senior Customer Success Manager at Infinity, where expertise in call intelligence enhances operational efficiency and customer experience since October 2021. Previously, James held roles as a Customer Success Manager and Project Manager at Volcanic, managing client accounts and website performance. Experience in business development was gained at Transmission, strengthening brand identity and awareness. Earlier career stages included roles in office management, sales consulting, and campaign management, showcasing a diverse skill set in client communication, administration, and marketing. James earned a Bachelor of Arts in Journalism from The University of Salford.