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Zachary Russell is a Senior CX Program Manager at Gas South, where responsibilities include enhancing customer experience through surveys, journey mapping, and customer analytics. Previous experience includes roles at the Centers for Disease Control and Prevention as a CX Program Manager and Clinical Guidance ORISE Fellow, focusing on data quality assessments and improving evaluation methods for scientific performance. Additional roles include a SWEP internship at the CDC, conducting an environmental scan of telemedicine networks, and a virtual internship with the World Health Organization, reviewing HIV self-testing policies. Zachary Russell holds a Master of Arts in Anthropology and a Bachelor of Arts in Anthropology from Georgia State University.