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Truc Tran Thanh is an experienced operations manager with a focus on risk management and reconciliation in B2C and B2B contexts, currently serving at Infina since November 2021. Prior to this, Truc held various roles including Ops - CS & QA Manager at SmartPay, where responsibilities included eKYC and contact center management, and Customer Service Quality Manager at Akulaku, managing customer service operations. Truc’s earlier experience also includes positions at VinCommerce, FE CREDIT, and Lazada Group, emphasizing customer service management and quality control. Truc holds a Bachelor's degree in International Business from Ho Chi Minh City University of Foreign Languages and Information Technology, obtained in 2012.