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Sherrie Smoot is a seasoned IT professional with extensive experience in desktop support and technical assistance, currently serving as a Subject Matter Expert (SME) Desktop Support Specialist at Indigo IT LLC since August 2022. Previously, Sherrie held multiple roles at SAIC, including Computer Refresh Team Lead, managing a 21-member team for the US Environmental Protection Agency's workstation tasks, and as Technical Support III, providing comprehensive technical support for various hardware and software issues. With earlier positions at NTT DATA Corporation and TEKsystems, Sherrie has demonstrated proficiency in help desk operations, Windows migrations, and on-site customer support. Sherrie holds a Bachelor's degree in Business Administration with a focus in Computer Information Systems from the University of the District of Columbia.