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Milind Borkar has over 20 years of professional experience in the technology industry. Milind began their career in 2001 as a Summer Intern at Intel Corporation, where they developed detailed LabView programs for automated testing. In 2008, they joined Texas Instruments as a Systems Engineer and Member of Technical Staff at the Systems and Applications R&D Center. Milind then moved on to become the Product Manager and Marketer, and then the Director of Marketing and Business Development. In 2016, they founded and became CEO of Illuma, where they focus on creating a warm, welcoming member experience in the contact center while reducing call handle time, eliminating frustrating security Q&A, and improving account security.

Milind Borkar has a varied educational background. Milind obtained a B.S. in Electrical Engineering from the Georgia Institute of Technology in 2002. Milind then went on to obtain an M.S. in Electrical and Computer Engineering from the same institution in 2004. Finally, they obtained a Ph.D. in Electrical and Computer Engineering from the Georgia Institute of Technology in 2007. In addition, they are Pragmatic Marketing Certified.