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Heather Jones, MBA, CTFL, CTFL-AT, has a strong background in software quality assurance and business analysis. Heather has experience working with various companies, including IH Mississippi Valley Credit Union, Royal Neighbors of America, and CCI | Global Channel Management.

At IH Mississippi Valley Credit Union, Heather served as a Software Quality Assurance Analyst, where they developed and maintained standards for software quality processes and procedures. Heather collaborated with the project team to understand business requirements, conducted software inspection, testing, verification, and validation.

During their time at Royal Neighbors of America, Heather worked as an IT Business Analyst/Quality Assurance Analyst with Project Management Experience. Heather consulted with business users to determine and validate project requirements, analyzed and documented requirements for data, workflow, logical processes, and interfaces. Heather also ensured that all business requirements were met by the proposed technical solution.

At CCI | Global Channel Management, Heather held the role of Manager Client Services. Heather implemented software as a service solutions to increase ROI for global technology companies' channel marketing programs in the Asian-Pacific region. Heather worked in a client-facing role, identifying, documenting, and validating requirements, testing solutions, troubleshooting issues, and resolving software issues. Heather utilized agile methodologies in their work.

Overall, Heather Jones has a proven track record in software quality assurance, business analysis, and project management.

Heather Jones holds a Bachelor's Degree in Communication and Media Studies from the University of Iowa, which they obtained between 1999 and 2002. Later, they pursued a Master of Business Administration (M.B.A.) from St. Ambrose University from 2010 to 2012. In terms of certifications, Heather obtained the Certified Tester Foundation Level (CTFL) from the ISTQB - International Software Testing Qualifications Board in April 2018. Furthermore, they obtained the Certified Agile Tester (CTFL-AT) certification from the ISTQB - International Software Testing Qualifications Board in January 2021.