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Jackie Lam is an experienced professional currently serving as the Manager of Customer Care at IGNITE, where responsibilities include managing an $8.5 million contract with insurance partners since March 2023. Previously, at Herzig Eye Institute, Jackie held the position of Diagnostic Team Lead from September 2020 to March 2023, focusing on coaching team members in agile practices and handling various administrative tasks. As a Human Resources Generalist/Recruiter at Tundra Technical Solutions from April 2018 to February 2020, Jackie managed employment records and communicated job-related information to applicants. Earlier experience includes serving as an Executive Assistant at Gracedale Basketball Camp from January 2015 to October 2017, where Jackie effectively managed calendars and meeting logistics. Jackie holds a Bachelor of Arts in Bioethics/Medical Ethics and Philosophy from the University of Toronto and a Certificate in Ophthalmic Medical Personnel from Centennial College.