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Diane Monk is an accomplished professional with extensive experience in customer experience and marketing across various industries. Currently serving as the Head of Customer Experience at Cognita Schools since April 2018, Diane focuses on enhancing the parent experience through initiatives such as CRM application development and website redesigns. Previously, as Director of Brand Communications at Maplin, Diane developed a transformation marketing strategy aimed at customer acquisition and retention. Diane's earlier roles at Homebase included leading the instore customer experience and overseeing multi-channel digital strategies, while prior to that, experiences at Home Retail Group PLC involved brand proposition development and customer experience management. Additionally, Diane operated as a Freelance Marketing Consultant and Executive Coach, contributing to projects for notable organizations. Diane holds a BA in Politics from the University of Reading.