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Vanessa Lombardi is an accomplished professional with a strong background in customer service and account management. Currently serving as an Amazon Account Manager at Igennus Healthcare Nutrition since December 2020, Vanessa leverages extensive experience gained from previous roles at Booking.com, where responsibilities included providing high-level customer service, meeting targets and KPIs, coaching team members, and managing escalated cases. Vanessa also has experience in retail as a Cashier at Office Shoes and a Sales Consultant at KIKO MILANO. Academically, Vanessa holds a Master's degree in Lingua, Società e Comunicazione from Alma Mater Studiorum – Università di Bologna and a Bachelor's degree in Lingue e Culture Europee from Università di Catania. Additionally, Vanessa has completed education in tourism at Istituto Superiore ITC Turistico.