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Nicolette Michael, CLCS, currently serves as the Office Manager at Independent Executive Insurance Brokers, where responsibilities include overseeing daily operations and coordinating appointments for agents and clients. Previously, Nicolette held the role of Project Development & CSR, focusing on system process updates and enhancing client satisfaction. Prior experience includes a position as Case Installation Specialist at Warner Pacific Insurance Services, where sensitive PHI was handled with high accuracy, and roles at Independent Executive Insurance Brokers as an Insurance Agent, Office Administrator, and Customer Service Representative. Nicolette's educational background includes an Associate's degree in Business Administration and Management from Moorpark College and a diploma from Moorpark High School.