ÂÜÀòÂÒÂ×

Melissa Hancock is a seasoned Technical Writer with extensive experience in creating technical documentation across various industries. Currently employed at iDirect Government since May 2016, Melissa specializes in developing documentation for hardware and software in satellite communications. Previous roles include Technical Writer at Quest Software, where responsibilities involved documenting enterprise-level desktop virtualization software, and Senior Documentation Specialist at Datatel, Inc., focusing on software for higher education institutions. Melissa has also contributed to the documentation of mobile synchronization technology at Aether Systems and oil trading software at Stat Oil Energy. With a Bachelor of Arts in English from George Mason University, Melissa has a solid background in technical writing tools, including Adobe Framemaker and RoboHelp, and has been instrumental in enhancing usability through clear and concise instruction manuals.