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Kyle Hartigan is an experienced IT professional with a diverse background spanning over 20 years in site reliability, cloud engineering, and systems administration. Currently serving as a Site Reliability Engineer, Senior Cloud Engineer, and System Engineer at Idea 11 since August 2016, Kyle previously held roles as a Technical Writer for Howtoforge.com and as a Senior IT Systems Administrator at GJI, where significant contributions included infrastructure upgrades and cloud migrations. Kyle's self-employment experience involved providing comprehensive IT and server administration services on the Sunshine Coast, with proven achievements in implementing robust network solutions and web hosting infrastructures. Educational qualifications include multiple diplomas and certifications in Information Technology, networking, and IBM Lotus software.