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Mark Gaffney is a seasoned IT professional with extensive experience in leadership roles at ICON plc since November 2008, currently serving as Senior Director of IT Operations. In this capacity, Mark oversees a globally dispersed team of managers and engineers tasked with managing Digital Collaboration Services, driving strategic technology initiatives that enhance ICON's competitive positioning. Prior to this role, Mark held various positions including Director of IT Operations and Global IT Manager, focusing on collaboration services that improve clinical research processes. Mark's career commenced at MOSS Technolog as a System Engineer, progressing to Network Engineer at Techniche, where foundational skills in IT operations were developed.