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Skyler Andrus is a seasoned technical support professional with extensive experience in the telecommunications and web hosting sectors. Currently serving as a Tier 2 Technical Support Specialist at i.t.NOW since March 2020, Skyler has a history with Jive Communications, Inc. since April 2015 as both a Technical Support Engineer and a First Response Engineer, focusing on resolving VOIP-related issues and facilitating communications between customer-facing departments and development teams. Prior experience includes a Technical Support Engineer role at Bluehost from February 2013 to April 2015, where Skyler addressed web hosting concerns and provided users with system recommendations. Skyler's educational background is from the American Leadership Academy.