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Lee Forman has extensive experience in operational management, workforce planning, and implementing technological solutions in the insurance industry. With a track record of driving cost savings and efficiency improvements, Lee has successfully led teams in various areas such as contact centers, back office operations, and data & technology. Lee's expertise in operational development, workforce planning, and MI reporting has contributed to the success of major companies such as iGO4 and BGL Group Ltd. Lee's ability to adapt to new challenges and drive performance while maintaining a positive work culture sets them apart in the industry.