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Pardy Topouzian is an experienced professional in customer experience and retail management, currently serving as the District Customer Experience Manager for Hyundai Auto Canada Corp. since May 2021. Prior to this role, Pardy was a Dealer Performance Consultant at Xtime from September 2018 to June 2021, where collaboration with clients focused on enhancing service departments and driving repeat business. Pardy also held the position of Retail Development Manager at TireLink Canada (September 2016 - September 2018), providing tailored business solutions and support to dealers. Earlier roles include Account Manager at Dealer Tire (December 2014 - September 2016) and Branch Manager at Enterprise Holdings (December 2007 - December 2014), where responsibilities encompassed team development and operational efficiency. Pardy's educational background includes studies at Vanier College and Concordia University.