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Oghenetega Akprese has significant experience in customer service and retention, currently serving as Customer Retention Manager at Hygeia HMO since February 2023. Prior to this, Oghenetega held the role of Customer Service Support Executive at Kardinal Corporate Services from March 2020, collaborating across departments to address customer concerns. Oghenetega's background includes roles as a Data System Analyst and Enrollment Officer at Hygeia HMO, where responsibilities involved analyzing client information and maintaining membership databases. Additional experience includes serving as a Customer Service Representative at Drinks Pub and working as IT Staff at Nigeria Bag Manufacturing Company. Oghenetega holds a Master’s degree in Managerial Psychology from the University of Lagos and a Bachelor's degree in Computer Science from the National Open University.